Frequently Asked Questions
Everything you need to know about your Ferro & Company timepiece.
Where are Ferro & Company watches designed and shipped from?
All our timepieces are designed with meticulous attention to detail in Vancouver, Canada, and are shipped directly from our headquarters to customers worldwide.
What kind of movements do you use in your watches?
We utilize high-quality movements sourced from reputable manufacturers, including Swiss-made ETA and Sellita movements, as well as reliable Japanese Miyota and Seiko movements, depending on the specific collection.
Do you offer international shipping?
Yes, we ship to most countries globally. Shipping rates and delivery times vary by location; please refer to our shipping policy page for specific transit times and potential customs duties.
What is your return and exchange policy?
We offer a 30-day return policy for unworn watches in their original packaging. If you are not completely satisfied with your purchase, you can return it for a full refund or exchange within 30 days of delivery.
Does my watch come with a warranty?
Every Ferro & Company watch is backed by a 2-year limited international warranty that covers manufacturing defects. This ensures your timepiece remains a reliable companion for years to come.
How should I care for my leather strap?
To preserve the life of your genuine leather strap, avoid prolonged exposure to water, oils, and direct sunlight. To clean, gently wipe with a damp soft cloth and allow it to air dry away from heat sources.